Mariachi operates

according to specified processes.

Key processes

Customer Relationship Management (CRM)

The purpose of Customer Relationship Management is to acquire and manage our customer base in accordance with the strategy of the company. As input we have customer needs and our own strategy and as output we have a strategic customer base and customer satisfaction.

Development Services

The purpose of Development Services is to produce the specified product or service systematically according to the customer agreement. As input we have customer needs, legal and public authority regulations and standards including environmental requirements. As output we have a systematically documented project with possible prototypes and verified achievements against the specifications, which include customer satisfaction.

New Product Introduction (NPI)

The purpose of New Product Introduction is to prepare for efficient production with the help of Development Services. It covers both products designed by us and products designed by others. As input we have product specifications by the customer and by our Development Services. As output we have verified readiness for serial production. This includes the availability within our Intranet of the information for the actual production process.

Order to Delivery

The purpose of Order to Delivery is to guarantee on-time deliveries of the product according to the order. As input we have the forecasts and orders by the customer and as output the deliveries of the product according to the confirmed order including related delivery documentation.

In addition to these key-processes we have several supplementary processes, all supported by the Microsoft Dynamics NAV Enterprise Resource Planning (ERP) system.

Certified quality

Mariachi has a quality system certified according to the ISO 9001 Quality Management System standard, ISO 13485 Medical Standard and the ISO 14001 Environmental Management System standard. The certification has been granted by DNV GL.


Mariachi Oy – technology solutions based on experience and expertise

Mariachi Oy is a privately owned Finnish technology company specializing in development and contract manufacturing of advanced devices or instruments for professional use.

 Our customers are recognized suppliers of medical devices, industrial systems and information technology. We focus on European customers with product portfolios comprising devices that range from hand-held to table-top units.

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